SMILING HILL is being managed by a team of four Western expatriates from Australia and the USA who also are shareholders. Two of the principal managers have had from four to seven year’s experience living and working within Indonesia, speak Indonesian and are familiar with Indonesia’s sometimes difficult business, cultural, legal, government and bureaucratic framework.

THE SMILING MANAGEMENT team brings a strong background of experience in property development, property management, building construction, business development and management, finance and accounting, food and beverage operations, guest relations, staff training and marketing.

But most importantly as Westerners and as part of the FIRST and ONLY Western organisation to undertake a property development project in Batam, they bring an understanding of the expectations, requirements and needs of expatriate residents looking for a quality place to visit, stay or relocate.

The management group is supported by an enthusiastic, skilled and helpful Indonesian staff of some 40 direct employees and an 18-member contracted construction team whom they have trained.

STEVE Operations Manager

TREVOR Development Manager

KEN

Financial

Controller

DOUGLAS President Director

Steve

Steve first came to Smiling Hill for a brief holiday in 2008. He liked the place so much and saw so much potential that he returned within three months to help make it happen. Steve is an Australian with some 23 year’s experience in the hospitality industry in establishments ranging from country “pubs” and licensed clubs to major five-star resorts with international reputations. He has managed and owned hotels and  restaurants around the State of Queensland and has had wide experience in all aspects of successful food, liquor, conference and accommodation operations. This included periods as a “trouble shooter” Consultant engaged to analyse failing ventures and turn them around. Steve also has experience in sales and marketing, including a period as promotions and membership officer for a regional tourism board on the Australian Sunshine Coast and has won Queensland Tourism Awards for Excellence. Steve is an experienced trainer who undertook programs for hospitality students for the Queensland Department of Technical and Further Education. Steve is an investor in the Smiling Hill project.

Trevor

Trevor has moved to Indonesia permanently to invest in and take charge of the renovations and upgrading program for the Smiling Hill Redevelopment Project. He also is Komisaris (Chairman) of PT Smiling Hill Investments. Trevor is a highly qualified electrician (27 year’s experience) with a background in general maintenance and building. Before moving to Indonesia he held the position of Electrical Supervisor at Hamilton Island in Queensland, Australia, which ranks as the largest island resort operation in the Southern Hemisphere. Trevor headed a team responsible for maintaining guest residences, bars, restaurants, kitchens, plant rooms and other facilities. He worked at Hamilton Island for 6 years and previously headed the general maintenance team at the nearby Brampton Island resort for 2 years. Previous experience included supervisory roles in a building automation company, in the building of the new Parliament House in Canberra and at remote mining sites in the Australian Outback. He speaks basic Indonesian and manages a team of skilled local workers to undertake the Smiling HIll renovations program. He is a Foundation investor in the Smiling Hill Redevelopment Project.

Ken

Ken is an American who has permanently moved to Batam in 2008 to be with his Indonesian wife and children. He is a degreed accountant and Certified Public Accountant (CPA) with a focus on management accounting and is Financial Controller for the Smiling Hill project. Ken’s background includes 20-plus years providing services to both start-up and distressed companies. He has specialized in turnaround consulting and crisis management. He has had responsibility for the reorganization of numerous companies in a variety of industries, including property development companies. Appointments have ranged from providing profit enhancement solutions for under-performing businesses to functioning as a court appointed financial advisor for Chapter 11 debtors or their creditors. He regularly performed viability analyses, restructures and re-negotiations of secured and unsecured obligations, preparation of business plans and financing requests and, where appropriate, developed suitable liquidation strategies. Ken has retired from his partnership position in his US firm and has committed to Batam and Indonesia as his long-term home. He is an investor in the Smiling Hill project.

NURDIN

NITRO

Executive Chef

Members of the Smiling Hill team -  Kitchen crew, restaurant staff and part of construction crew

Douglas

Douglas is an Australian who has lived in Indonesia for 7 years and speaks Indonesian. He has a background in newspaper journalism, broadcasting, public relations, marketing and economic research. He completed majors in Economics and Politics at ANU, Canberra, before accepting a 4-year diplomatic posting as First Secretary Information at the Australian Embassy, Washington DC. He founded, and operated a regional publishing business in Australia for 12 years before selling and moving into property sales and development, specialising in investment properties. Before relocating to Indonesia in 2002 he held Realtor and Property Management licences in Western Australia and New South Wales. His property industry experience Includes posts as Development Manager for a hotel

group and Client Representative for hotel and residential development projects. Douglas is President Director (CEO) of the development company PT Smiling Hill Investments and Consultant Adviser to the operations company PT Bukit Senyum Community Services. He is a Foundation investor in the Smiling Hill Project.

Supervising Contractor

MAWAR

Office Manager

YOHANNA

President Director Operations